/* Soporte Pumpun Widget v3 - Diseño Neutral Blanco y Negro */

:root {
    --primary-color: #000000;
    --secondary-color: #ffffff;
    --text-dark: #2c3e50;
    --text-light: #7f8c8d;
    --border-color: #bdc3c7;
    --bg-light: #f8f9fa;
    --bg-white: #ffffff;
}

* {
    box-sizing: border-box;
}

/* ==================== WIDGET FLOTANTE ==================== */

#soporte-pumpun-widget-container {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", "Helvetica Neue", sans-serif;
    /* El contenedor no es visible, solo contiene elementos flotantes */
    all: revert !important;
}

.soporte-pumpun-button {
    position: fixed !important;
    bottom: 24px !important;
    right: 24px !important;
    width: 64px !important;
    height: 64px !important;
    border-radius: 50% !important;
    background: #000000 !important;
    color: white !important;
    border: none !important;
    cursor: pointer !important;
    font-size: 28px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2) !important;
    transition: all 0.3s cubic-bezier(0.34, 1.56, 0.64, 1) !important;
    z-index: 9999 !important;
    overflow: hidden !important;
    padding: 0 !important;
    line-height: 1 !important;
}

.soporte-pumpun-button:hover {
    transform: scale(1.15) translateY(-8px);
    box-shadow: 0 12px 32px rgba(0, 0, 0, 0.3);
}

.soporte-pumpun-button.active {
    background: #333333;
}

/* Panel */
.soporte-pumpun-panel {
    position: fixed !important;
    bottom: 100px !important;
    right: 20px !important;
    width: 420px !important;
    max-height: 650px !important;
    background: white !important;
    border-radius: 16px !important;
    box-shadow: 0 20px 60px rgba(0, 0, 0, 0.15) !important;
    display: flex !important;
    flex-direction: column !important;
    z-index: 9998 !important;
    overflow: hidden !important;
    animation: slideInUp 0.4s cubic-bezier(0.34, 1.56, 0.64, 1) !important;
}

@keyframes slideInUp {
    from {
        opacity: 0;
        transform: translateY(30px) scale(0.95);
    }
    to {
        opacity: 1;
        transform: translateY(0) scale(1);
    }
}

.soporte-pumpun-panel.hidden {
    display: none !important;
}

/* Header */
.soporte-pumpun-header {
    padding: 20px;
    color: white;
    background: #000000;
    border-radius: 16px 16px 0 0;
    display: flex;
    justify-content: space-between;
    align-items: center;
    min-height: 70px;
}

.soporte-pumpun-header-content {
    display: flex;
    align-items: center;
    gap: 12px;
    flex: 1;
}

.soporte-pumpun-header h3 {
    margin: 0;
    font-size: 18px;
    font-weight: 700;
    letter-spacing: -0.5px;
}

.soporte-pumpun-subtitle {
    margin: 0;
    font-size: 12px;
    opacity: 0.85;
    font-weight: 400;
}

.soporte-pumpun-logo {
    width: 40px;
    height: 40px;
    border-radius: 8px;
    object-fit: cover;
}

.soporte-pumpun-close {
    background: rgba(255, 255, 255, 0.2);
    border: none;
    color: white;
    cursor: pointer;
    font-size: 24px;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
    flex-shrink: 0;
}

.soporte-pumpun-close:hover {
    background: rgba(255, 255, 255, 0.3);
    transform: rotate(90deg);
}

/* Body */
.soporte-pumpun-body {
    flex: 1;
    overflow-y: auto;
    padding: 24px 20px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.soporte-pumpun-body::-webkit-scrollbar {
    width: 6px;
}

.soporte-pumpun-body::-webkit-scrollbar-track {
    background: transparent;
}

.soporte-pumpun-body::-webkit-scrollbar-thumb {
    background: #bdc3c7;
    border-radius: 3px;
}

.soporte-pumpun-greeting {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
    color: var(--text-dark);
}

.soporte-pumpun-subtext {
    margin: 4px 0 0 0;
    font-size: 13px;
    color: var(--text-light);
}

/* Options */
.soporte-pumpun-options {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.soporte-pumpun-option {
    padding: 16px;
    background: #f8f9fa;
    border: 2px solid #ecf0f1;
    border-radius: 12px;
    cursor: pointer;
    font-weight: 600;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 14px;
    color: var(--text-dark);
}

.soporte-pumpun-option:hover {
    background: #000000;
    color: white;
    border-color: #000000;
    transform: translateX(4px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.soporte-pumpun-option .icon {
    font-size: 20px;
    width: 24px;
    height: 24px;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* ==================== PÁGINA PRINCIPAL ==================== */

.soporte-pumpun-page {
    max-width: 1000px !important;
    margin: 0 auto !important;
    padding: 40px 20px !important;
    background: #f5f5f5 !important;
    min-height: 100vh !important;
    /* Reset Salient styles */
    all: revert !important;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif !important;
    color: #2c3e50 !important;
}

.soporte-pumpun-container {
    background: white;
    border-radius: 16px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.08);
    overflow: hidden;
}

/* Tabs */
.soporte-pumpun-tabs {
    display: flex;
    border-bottom: 1px solid #ecf0f1;
    background: #fafafa;
    padding: 0;
    overflow-x: auto;
}

.soporte-pumpun-tabs::-webkit-scrollbar {
    height: 4px;
}

.soporte-pumpun-tabs::-webkit-scrollbar-track {
    background: transparent;
}

.soporte-pumpun-tabs::-webkit-scrollbar-thumb {
    background: #bdc3c7;
    border-radius: 2px;
}

.soporte-pumpun-tab {
    flex: 1;
    min-width: 160px;
    padding: 18px 20px;
    background: none;
    border: none;
    cursor: pointer;
    font-weight: 600;
    color: var(--text-light);
    border-bottom: 3px solid transparent;
    transition: all 0.3s ease;
    text-align: center;
    font-size: 14px;
    position: relative;
    white-space: nowrap;
}

.soporte-pumpun-tab:hover {
    color: var(--text-dark);
    background: rgba(0, 0, 0, 0.03);
}

.soporte-pumpun-tab.active {
    color: #000000;
    border-bottom-color: #000000;
}

.soporte-pumpun-tab svg {
    width: 18px;
    height: 18px;
    margin-right: 8px;
    vertical-align: middle;
}

/* Tab Content */
.soporte-pumpun-tab-content {
    display: none !important;
    padding: 40px;
    animation: fadeIn 0.3s ease;
    visibility: hidden !important;
    height: 0 !important;
    overflow: hidden !important;
}

.soporte-pumpun-tab-content.active {
    display: block !important;
    visibility: visible !important;
    height: auto !important;
    overflow: visible !important;
}

/* Clase helper para hidden */
.hidden {
    display: none !important;
    visibility: hidden !important;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ==================== FORMULARIO ==================== */

.soporte-pumpun-form-group {
    margin-bottom: 24px;
}

.soporte-pumpun-form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
    font-size: 13px;
    color: var(--text-dark);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.soporte-pumpun-form-group input,
.soporte-pumpun-form-group textarea,
.soporte-pumpun-form-group select {
    width: 100% !important;
    padding: 14px 16px !important;
    border: 1px solid #ecf0f1 !important;
    border-radius: 8px !important;
    font-family: inherit !important;
    font-size: 14px !important;
    color: var(--text-dark) !important;
    background: #f8f9fa !important;
    transition: all 0.3s ease !important;
    box-shadow: none !important;
}

.soporte-pumpun-form-group input::placeholder,
.soporte-pumpun-form-group textarea::placeholder {
    color: var(--text-light) !important;
}

.soporte-pumpun-form-group input:focus,
.soporte-pumpun-form-group textarea:focus,
.soporte-pumpun-form-group select:focus {
    outline: none !important;
    border-color: #000000 !important;
    background: white !important;
    box-shadow: 0 0 0 3px rgba(0, 0, 0, 0.05) !important;
}

.soporte-pumpun-form-group textarea {
    resize: vertical;
    min-height: 140px;
}

/* ==================== BOTONES ==================== */

.soporte-pumpun-btn-primary {
    padding: 14px 32px !important;
    background: #000000 !important;
    color: white !important;
    border: none !important;
    border-radius: 8px !important;
    cursor: pointer !important;
    font-weight: 700 !important;
    transition: all 0.3s ease !important;
    font-size: 13px !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    box-shadow: none !important;
    text-decoration: none !important;
}

.soporte-pumpun-btn-primary:hover {
    background: #333333 !important;
    transform: translateY(-2px) !important;
    box-shadow: 0 8px 20px rgba(0, 0, 0, 0.15) !important;
    color: white !important;
    text-decoration: none !important;
}

.soporte-pumpun-btn-primary:active {
    transform: translateY(0) !important;
}

.soporte-pumpun-btn-primary:disabled {
    opacity: 0.6 !important;
    cursor: not-allowed !important;
    transform: none !important;
}

.soporte-pumpun-btn-secondary {
    padding: 12px 24px !important;
    background: #f8f9fa !important;
    color: var(--text-dark) !important;
    border: 2px solid #bdc3c7 !important;
    border-radius: 8px !important;
    cursor: pointer !important;
    font-weight: 600 !important;
    font-size: 13px !important;
    transition: all 0.3s ease !important;
    text-decoration: none !important;
    box-shadow: none !important;
}

.soporte-pumpun-btn-secondary:hover {
    background: #e8e8e8 !important;
    border-color: #7f8c8d !important;
    text-decoration: none !important;
}

/* ==================== TICKETS ==================== */

.soporte-pumpun-tickets-table {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.soporte-pumpun-ticket-row {
    padding: 16px;
    background: #f8f9fa;
    border: 1px solid #ecf0f1;
    border-radius: 8px;
    cursor: pointer;
    transition: all 0.3s ease;
    display: grid;
    grid-template-columns: 1fr 2fr 1fr 1fr 1fr;
    gap: 16px;
    align-items: center;
}

.soporte-pumpun-ticket-row:hover {
    border-color: #000000;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
    transform: translateX(4px);
}

.ticket-number {
    font-weight: 700;
    color: #000000;
    font-size: 13px;
    font-family: monospace;
}

.ticket-subject {
    font-weight: 600;
    color: var(--text-dark);
    font-size: 14px;
}

.ticket-priority,
.ticket-status {
    display: inline-block;
    padding: 6px 12px;
    border-radius: 6px;
    font-size: 12px;
    font-weight: 600;
    text-align: center;
    border: 1px solid #bdc3c7;
}

.ticket-priority {
    background: #f8f9fa;
    color: #2c3e50;
}

.ticket-status {
    background: #f8f9fa;
    color: #2c3e50;
}

.ticket-date {
    font-size: 12px;
    color: var(--text-light);
}

/* ==================== CHAT ==================== */

#chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: 16px 0;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

#chat-messages::-webkit-scrollbar {
    width: 6px;
}

#chat-messages::-webkit-scrollbar-thumb {
    background: #bdc3c7;
    border-radius: 3px;
}

.chat-message {
    padding: 12px 16px;
    border-radius: 8px;
    max-width: 80%;
    word-wrap: break-word;
    font-size: 14px;
    line-height: 1.4;
    border: 1px solid #ecf0f1;
}

.chat-message.user {
    align-self: flex-end;
    background: #000000;
    color: white;
    border-color: #000000;
}

.chat-message.agent {
    align-self: flex-start;
    background: #f8f9fa;
    color: var(--text-dark);
    border-color: #ecf0f1;
}

.chat-input-group {
    display: flex;
    gap: 8px;
}

#chat-input {
    flex: 1;
    padding: 12px 16px;
    border: 1px solid #ecf0f1;
    border-radius: 8px;
    font-family: inherit;
    font-size: 14px;
    transition: all 0.3s ease;
}

#chat-input:focus {
    outline: none;
    border-color: #000000;
    box-shadow: 0 0 0 3px rgba(0, 0, 0, 0.05);
}

#chat-send {
    padding: 12px 24px;
    background: #000000;
    color: white;
    border: none;
    border-radius: 8px;
    cursor: pointer;
    font-weight: 700;
    transition: all 0.3s ease;
    font-size: 13px;
}

#chat-send:hover:not(:disabled) {
    background: #333333;
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

#chat-send:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* ==================== MESSAGES ==================== */

.soporte-pumpun-message {
    padding: 16px;
    border-radius: 8px;
    margin-bottom: 16px;
    font-size: 14px;
    animation: slideInDown 0.3s ease;
}

@keyframes slideInDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.soporte-pumpun-message.success {
    background: #f0f0f0;
    color: #333333;
    border-left: 4px solid #000000;
}

.soporte-pumpun-message.error {
    background: #fff0f0;
    color: #333333;
    border-left: 4px solid #999999;
}

.soporte-pumpun-message.warning {
    background: #fffff0;
    color: #333333;
    border-left: 4px solid #999999;
}

.soporte-pumpun-message p {
    margin: 0;
}

/* ==================== LOADING ==================== */

.soporte-pumpun-loading {
    text-align: center;
    padding: 40px 20px;
    color: var(--text-light);
}

.soporte-pumpun-empty {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-light);
}

.soporte-pumpun-empty p {
    font-size: 16px;
    margin: 10px 0;
}

/* ==================== STATS ==================== */

.soporte-pumpun-stats {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    margin-bottom: 40px;
}

.soporte-pumpun-stats > div {
    padding: 24px;
    background: #f8f9fa;
    border: 1px solid #ecf0f1;
    border-radius: 12px;
    text-align: center;
}

.soporte-pumpun-stats div div:first-child {
    font-size: 32px;
    font-weight: 700;
    color: #000000;
    margin-bottom: 8px;
}

.soporte-pumpun-stats div div:last-child {
    font-size: 12px;
    color: var(--text-light);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* ==================== RESPONSIVE ==================== */

@media (max-width: 768px) {
    .soporte-pumpun-page {
        padding: 20px 16px;
    }

    .soporte-pumpun-tab-content {
        padding: 20px;
    }

    .soporte-pumpun-ticket-row {
        grid-template-columns: 1fr;
        gap: 8px;
    }

    .soporte-pumpun-stats {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 480px) {
    .soporte-pumpun-panel {
        width: calc(100vw - 20px);
        bottom: auto;
        right: 10px;
        top: 10px;
        max-height: calc(100vh - 80px);
        border-radius: 12px;
    }

    .soporte-pumpun-button {
        bottom: 16px;
        right: 16px;
        width: 56px;
        height: 56px;
        font-size: 24px;
    }

    .soporte-pumpun-page {
        padding: 16px 12px;
    }

    .soporte-pumpun-tab {
        flex: 1;
        min-width: auto;
        padding: 14px 10px;
        font-size: 11px;
    }

    .soporte-pumpun-tab-content {
        padding: 16px;
    }

    #chat-messages {
        height: 300px;
    }
}

.hidden {
    display: none !important;
}